Tech Support

Keeping businesses in North Little Rock running smoothly and securely with a dedicated IT and computer support team that helps answer questions and gives technical assistance.

Computer Support Little Rock

BizTek Connection has been providing tech support to businesses in Central Arkansas, NLR, and surrounding areas for many years. They have a team of dedicated IT professionals who can help you with technical problems, troubleshoot computer issues, and answer any questions you may have about your operating systems.

All of our technicians have gone through rigorous testing in order to have the proper certification. They are qualified in many different systems and programs including Microsoft Office 365, Windows 7, 8, 9, 10 & 11, Linux System Administration, and more!

Why Choose BizTek?

Tech Support & Guidance

We offer remote and in-house tech support for laptops, desktops, and internet connectivity problems. Our technicians are available to help by phone, email, or in-person appointments.

Satisfaction Guarantee

For decades, we have offered computer support services to local companies in Little Rock. We have a successful track record, happy clients, and a long list of testimonials to back it up.

Safe & Secure

Our sophisticated, bespoke software platform guarantees that our customer’s information is safe and their devices are free of and protected from viruses and hackers.

Our Tech Support Services

Central Arkansas is full of unique businesses that all share one common challenge: how do I use technology to grow my business? Technology should provide the tools needed to move your business forward, stay competitive, and achieve its goals.

For most businesses, when that technology goes down, progress usually comes to a halt. BizTek is a phone call away and if it’s a fix that can’t be done remotely, we can dispatch a technician to get you back up and running as soon as possible.

Try BizTek’s computer support today & get:

yellow checkmark   Remote or in-house IT behind the scenes while you work

   PC Tuneups for maintenance and speed improvements

   Virus Scans and malware protection

  Technicians with experience in Windows and Linux systems

   and more…


Key Benefits of a Tech Support Provider

Not only are tech solutions costly in terms of hardware and software, but they’re also pricey when they don’t function properly. Consider how much goes into ensuring that your information technology delivers the results you need to keep your Arkansas company going:


Time and Money – The cost of wasted time and money bumps up the cost of technology if regular maintenance, repairs, and upgrades are not prioritized or scheduled.


Payroll Dollars – countless costs are incurred when a company’s employees aren’t able to do their job if they’re constantly battling with malfunctioning IT.


Client Relations – efforts put towards managing endless technology concerns take away from the opportunities to “close a new deal”, increase sales, or accomplish important business operations.

A technical support provider increases company efficiency by:


  • Reducing time spent on trying to find the technical problems plaguing your system.
  • Ensuring that all of your systems are always up-to-date with the latest software updates.
  • Increasing productivity by faster-running computers
  • Providing quality advice from an experienced IT consultant
  • Establishing your business as a reliable authority in your niche

Some Of The Technologies We Work With

We work with a wide range of businesses in a variety of industries. Customers may rely on us to locate and fix the problems they might be experiencing in a timely manner so they can get back to business. Biztek Connection’s staff of professional specialists are continually increasing their knowledge of newer technologies, and the number of systems we repair is ever-expanding.

Acronis Backup logo
Ironscales logo
Sonicwall logo
Sentinel One logo
Watchguard logo
Proofpoint logo
Windows logo
Windows Server logo
Linux logo
Linux Server logo
Dell logo
Microsoft Office 365 logo


Computer Troubleshooting Techniques

We are often asked similar computer support questions a lot of the time. Some computer problems can be as easy a fix as shutting down your computer and turning it on again. We have, therefore, compiled a list of common questions and possible solutions to aid you in solving some of your own computer issues. If your technical problems aren’t related to the questions below, you can call us and describe your issues or visit our office.

Can a virus damage my computer hardware?

No. Viruses are software code intended to spread to and from other computers, corrupt computer files, delete files, as well as cause other problems with the data on the machine.

If your printer, video card, sound card, or other hardware device is malfunctioning, you can be assured that it’s not because you have a virus. If you would like assistance with your malfunctioning devices, call our office at 501-588-2424.

I think my computer has a virus but how can I know for certain?

If you are experiencing any of the following computer issues, your pc may be infected with a virus:

  • Slow computer performance (taking a long time to start up or open programs)
  • Problems restarting or shutting down
  • Missing files
  • Frequent system crashes and/or error messages
  • Unexpected pop-up windows
  • New applications (toolbars, etc.) that appear without your having downloaded them
  • Overworked hard drive (i.e. when you’re not doing much of anything and the fan makes noises and appears to be whirring and working hard.)
  • Autonomously sent emails from your accounts
  • Browser lag or redirects
  • Malfunctioning antivirus programs or firewalls

Contact us today if you believe you have a virus and our network security team will analyze your device(s), isolate the virus, and safely remove it so you can get back to what you were doing.

What do I do if my hard disk stops working?

As with most computer errors, shutting down and restarting your computer is a good first step. This will allow you to rule out whether or not you have a faulty hard disk. If the disk has severe damage, your computer will most likely fail to restart properly. If this is the case then contact BizTek Connection and they will provide a solution.

If I format or erase my hard drive, will it remove a virus?

If your computer is infected with a virus, formatting or erasing the hard disk drive and restarting will almost always get rid of any sort of malware.

However, if the backups include the virus, other media or drives connected to the machine have a virus, or your computer is linked to another computer on a network with a virus, it can become re-infected if not properly protected.

Our security solutions will ensure that your network is protected from threats as well as remove any that are currently plaguing your machines.

I get a 'no signal input' message on my monitor, what do I do?

First, double-check that the monitor is properly connected to both the back of the monitor and to the computer. If everything appears to be in working order, make sure there isn’t a loose cable by unplugging any cables that can be unplugged from the rear of the monitor (usually only the data cable cannot be unplugged).

Next, remove the data cable from the back of the computer and connect it again. When reconnecting the cable, be sure it is attached tightly. Most computers feature plastic screw ends that can be screwed into place to keep the connection secure.

My computer crashed. What do I do?

There are several reasons why a computer may suddenly become unusable or “freeze.” Most of the time, there isn’t much we can do about it; some operating systems are very complex and users can occasionally encounter difficulties even when executing basic activities.

When your computer no longer responds to keyboard commands, your best bet is to restart the computer. If this still doesn’t fix the problem or your computer doesn’t respond, feel free to bring your pc in to our office location and one of our technicians will take a look at it.


What Our Clients Are Saying

At FirstStaff, we’ve long relied on Biztek to maintain our IT systems. Roger Best and his staff continuously perform above and beyond our expectations and meet our needs. We’ve been lucky enough to grow alongside Biztek and they’ve certainly earned our trust. We can testify that without an in-house computer support team, Biztek is the next best thing. Biztek receives our highest recommendation.

Mitzi Havens
Controller, FirstStaff, Inc.

To the entire BizTek crew… I do so appreciate the assistance with my malware problems. I am pretty knowledgeable when it comes to protecting my devices from attackers and felt that my computer was fairly well protected. However, I got hit and I felt seriously assaulted. Your support crew jumped on the problem and had me back in the saddle again in just a short time. Thanks for all your help.

Richard Goff
Owner, Goff Distribution

Since we began our relationship with BizTek, they have gone out of their way to learn our network and how our environment interacts between all three of our dental locations. Not only is BizTek quick to respond when we have a technical or security issue, but I always feel confident that their professional team will have knowledge of the issue and find a solution in a timely manner.

John Akins
Bevans Pediatric Dentistry, P.A

statistics showing successful growth

Invest in the long-term success of your business.

Is your company truly excelling forward or is it constantly battling the latest malware infestation and getting bogged down with viruses? If you or your employees are continually getting distracted by battling with computer problems, you are wasting resources and missing countless opportunities for growth.

The success of your company greatly matters to us. With our network monitoring and protection, you will have peace of mind knowing that trusted professionals have your back so that you can focus on the workplace responsibilities that you can control.

Physical Hardware & Support

Computer Repair

Computers never go down at a good time. If you or your organization is in need of computer repairs or replacement parts, BizTek Connection is just a call away.

We have provided computer repair services to our customers in the Little Rock area for many years. Our team can make the repairs for all brands of desktops and laptops so you can get back up and running as quickly as possible. Our services also include both remote and in-house support for those who are unable to bring their devices in for repair.

technician repairing desktop
man working on two laptops

Software Support

Network Security Services

Is your business constantly struggling with computer malware or viruses? Not dealing with the problem slows down productivity and also puts your company’s data at risk. BizTek has a team of network support specialists who will monitor your network and provide your business with round-the clock-protection. By doing this, we will have the ability to quickly identify and address any potential threats to your network when they come.

Don't Wait Until Your Systems Go Down

Computer problems never come at a good time and always seem to happen when you are at your busiest. Don’t wait until your systems are plagued with problems to get help. BizTek Connection is a managed IT service provider that offers technical support in addition to many other services.

If you are noticing slow responses, frequent error messages, or more, one of our computer support specialists can analyze your pc, remove the malware, and ensure you are protected from future threats. Our many years of service to the businesses of NLR attests to the fact that we know what we’re doing. We are dedicated to providing quality service to our customers.