Tech Tips for Business Owners

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5 Myths about “The Cloud”

5 Myths about “The Cloud”

During 2014 we have seen a definite uptick among central Arkansas businesses taking advantage of “the cloud”. In the US, 72% of all businesses have already adopted the cloud to some degree. Of those, 82% have saved money by making the switch; and 80% have recognized improved processes and productivity.

The term “cloud” is used so broadly that it is difficult to grasp the concept. This causes much confusion about the cloud and how it could improve their business. So we thought we would help you better understand the cloud, and how it can improve your business.

Myth #1: Today’s cloud is like the Wild West, with few controls and security.

While there are hundreds of cloud providers, they fall into 3 categories: public, private and hybrid (a combination of the two). Examples of public cloud are Google Drive, Dropbox and Microsoft’s OneDrive.  These provide an economical place to store data, but you have no control over it, or where the data is stored.  Private cloud provides the opportunity to have much greater control of your data. Most businesses utilize the private cloud for maximum security and support.

Myth #2: The cloud is the reason so many businesses are getting hacked.

Businesses are being hacked because they are struggling to keep up with hackers that are constantly searching for security holes to pillage.  Without an equally vigilant data security team, this is a losing battle. The right private cloud provider is far more likely to maintain enterprise-class security that will minimize chances of a breach.  Today’s typical small- to medium-sized businesses’ security can be no match for today’s hackers.

Myth #3: My company’s data is more secure under my own lock and key.

Even with proper backup disaster recovery plans, firewalls and anti-virus/anti-spam solutions, it is difficult to afford the level of security available from a reputable cloud provider. Typically they utilize multiple, mirrored data centers for redundancy. They employ around-the-clock professionals to manage their security and monitor all systems. They have redundant internet providers, backup power supplies, and access controls.

Myth #4: My systems will be slower if I am accessing data in the cloud.

With today’s bandwidth and data transfer technologies, you will not likely notice any data latency. In some cases, your systems may even run faster. Many businesses today not only maintain their data in the cloud, but utilize computer processing in the cloud as well.  Rather than purchasing and maintaining their own processing power, they rent it from a cloud provider.  This provides improved processing speed that more than overcomes any latency during data transfer.

Myth #5: Making the move to the cloud is traumatic to my daily business processes.

Choosing the right cloud provider is key to a smooth transition. It is their business to assure that the transition is almost transparent to all users with little interruption to normal business processes.

Fact: BizTek can provide customized recommendations for your business to maximize the benefits of the cloud.

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Advice from our Service Desk

Advice from our Service Desk

According to our Service Desk technicians, there seems to be a rise in adware among our clients. Whether users are being targeted more frequently, or users are not practicing “safe surfing”, the result is a loss in productivity.  So this article will focus on some of the causes, and how to avoid getting bitten in the first place.

Downloading Software

While there is an abundance of software programs that can make us more efficient, professional and effective, there are landmines out there… particularly with free software downloads.  We’ve seen some clients with 3 or more toolbars on their internet browser, and they are not sure where they came from.

  1. Be sure that you have a professional grade anti-virus program installed and running.
  2. As you maneuver download pages, carefully watch where you click. Sometimes the page will include more than one “Download” button in an effort to get you to download additional packages.
  3. When you download a program, be sure to select “Save” rather than “Open” or “Run”. This allows your virus scanner the chance to perform a scan prior to executing the program.
  4. Avoid the temptation of just clicking through the prompts in order to save time. Sometimes you can avoid a lot of frustration by taking the time to read before you click.
  5. Some software programs, by default, include additional programs. These programs can be from the same software company, or another company that pays them to help propagate their software. As you are installing a program, carefully watch for checkboxes that need to be unchecked to avoid unwanted programs.

Signs of Adware

By design, adware is not always obvious to the user. As adware creeps in over time, the change is not dramatic.  But over time, the change can eat up your time and efficiency.  Watch for the following when surfing the internet:

  1. There are more pop-ups than usual; or pop-ups are difficult to close.
  2. Search results in your browser do not look normal; sometimes you are being redirected to an unintended site.
  3. When you open a new browser window, it opens to a site that you did not select.
  4. Your “Home” button on your browser takes you to a new, unfamiliar search engine.
  5. You notice a new toolbar at the top of your browser that you did not select.
  6. Bookmarks appear that you did not create.
  7. It seems that pages load more slowly and you wonder if your internet speed has decreased. This can be due to high traffic usage on your network or the site itself.
  8. Familiar webpages begin to look unusual.

If you believe that you are victim to adware, call our Service Desk.  We can identify the problem, and get you back to screaming speed in no time.

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Disaster Recovery – Famous Last Words

Disaster Recovery – Famous Last Words

“I’m sure my IT Services Provider tests our backups properly on a regular basis.”

This is critical to your Disaster Recovery program. You should confirm to be sure. Also ask for documentation whenever they occur, and what frequency they follow.

Regardless of the backup medium (tapes, NAS, external hard drive, offsite), if you don’t fully test your backups on a regular basis, you can’t be sure you can recover from a disaster. There are many factors that can cause a system restore to fail. For example:

  • In order to restore your systems, you must first reinstall your backup software. Make note of where it is kept, and that it is safe from the same disaster.
  • If you have to replace your backup software, be sure that a newer version is compatible with the version used with your last backup.
  • If you are still using tapes for backups, your tape drive needs to be protected from the same disaster. Otherwise, you will need to have access to the same type of tape drive.
  • If someone takes your backups home or to a safe deposit box, you need to be sure you can get to them quickly if needed. Make alternate plans in case the person with your backups is out-of-town for the weekend. Or the bank is closed for a 3-day weekend.
  • If your backups are maintained offsite, you need to know the full process for restoring those backups. Determine if the backup service provides assistance and to what level.

“My IT guy runs our backups every day.”

If your backup system requires someone to manually kick-off the backup process, or carry the backups home, you could be at risk. Although intentions are good, sometimes conflicts arise. Important or emergency projects may arise that causes your person to skip a backup or two. After all, one day’s worth of data may not seem critical to them. Or two. Your plan should prevent someone else taking that risk with your business.

“Our tape backups have always worked fine. We don’t need to invest in newer technology.”

Whether you use tape, CDs, DVDs, or external hard drives, you obviously don’t use new media every time. You simply rewrite over a previously used one. This is normal and fine. You should determine how long it is safe to reuse the medium. Hopefully your backup system provides alerts when a backup fails. If it does, hopefully someone is able to immediately rerun the backup on good media, if they have time. Your business is too valuable to depend on chance and hope.

“We always check the backup logs to make sure the backup was successful.”

Initially, with any new backup solution, checking backup logs will be consistently performed. Day 1: Successful. Day 2: Successful. Day 3: Successful. After a few months, it begins to seem less worthwhile to take the time to check it every day. So it is checked every other day. Then once a week. Then once a month. Good habits degrade to bad. And you know that is just when a disaster occurs.

There’s a better way.

A fully automated, onsite/offsite Backup Disaster Recovery (BDR) program is becoming more affordable these days. With the cost of data storage on the decline, and greater bandwidth available, taking the human element out of the process just makes sense. Your BDR program should include redundancy at every level possible. Having the option of receiving email or text messages in the event of a failed backup provides convenience and confidence. Knowing that you can restore systems in hours, rather than days or weeks, helps you sleep at night.

Make 2015 the year that you shore up your disaster recovery plans to make sure your business is not at risk. Give us a call and we’ll show you how easy and inexpensive it can be.

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What does “Unified Communications” mean?

What does “Unified Communications” mean?

More and more this term is thrown around in business circles. But just what does it mean? Unified communications is the real-time communication within your organization, across multiple locations. It can include instant messaging, telephones, smart phones, video conferencing, presence information, voice messaging, call control and even speech recognition. Some also include non-real-time communications like voicemail, email, fax and SMS.

So what does this mean to your business? Typically, improved employee productivity and mobility, even when out of the office. Communications can be sent from one medium and received by another. With the inclusion of Voice over Internet Protocol (VoIP), phones can literally be plugged into any internet connection anywhere, and automatically perform just as in your office. Today’s VoIP phones are feature-rich and can be easily configured by each user.

How expensive are these systems? Typically, today’s unified communication systems are considerably less expensive than their older counterparts. Some systems do not even require upfront hardware investments. Unlike traditional hardware-based communication systems, today’s systems are software-based. That means they are both flexible and upgradable as new capabilities are introduced. Users can be added and changed easily.

What about cloud-based systems? At first blush, a cloud-based communication system seems counter-intuitive. In reality, putting the switches, intelligence, features, communication horsepower and data in a secure data center delivers tremendous benefits. This enables a consistent experience regardless of access device (desk phone, desktop, smart phone). This truly provides a fully unified communication system.

So what are these benefits?  To list a few:

  • Turn any smartphone into an office phone – send calls anywhere and stay in touch with your business needs, even during a disaster.
  • Make calls directly from Microsoft Outlook – avoid misdialing by clicking on the number.
  • Users can update their configurations from anywhere – from a simple portal employees can update call handling options and voicemail recordings.
  • Consistent communication experience across all office locations.
  • Security – corporate data and phone configurations are protected in highly secure data centers.
  • Feature-rich phone systems without CapEx – unlimited calling with all the latest features to stay connected with employees and customers, without the investment.
  • No maintenance contract – there’s nothing to maintain onsite since the system is maintained continuously professionally in a data center.
  • Dramatically lower your communications expense.

BizTek is ready to assist you in updating your current communication system to one that will grow with your business, both in size and functionality. There’s no reason to use yesterday’s technology, nor watch future advancements leave you behind. Do yourself, your employees, and your shareholders a favor by calling us today!

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New Windows 7 / Server 2008 R2 Patch Is Bad,

It disables some graphics driver updates, as well as Windows Defender

As a general rule of thumb, I’m a proponent of setting Windows Update to automatically updating the OS (operating system) an Office products. But, in this particular case, accepting/applying one particular update, specifically KB 3004394, can cause a range of serious problems and I recommend (as does Microsoft) removing it.

The first issue that caught my attention is that KB 3004394 blocks the installation or update of graphics drivers such as AMD’s new Catalyst Omega. Nvidia users are also reporting difficulty installing GeForce drivers. Hallock recommended manually uninstalling the update, advice now echoed officially by Microsoft.

The issues related to this newest update isn’t limited to graphics driver problems. Redmond hasn’t directly divulged each and every issue, but Microsoft’s Answer Forum is littered with tech-savvy users reporting that USB 3.0 drivers are broken and User Account Control (UAC) prompts have gone haywire. Microsoft has acknowledged that it may even prevent the installation of future Windows Updates.

An even more troubling byproduct of this update is that the Windows Defender service, which is crucial software that blocks viruses and malware, has even been disabled by the update.

It’s important to note that only Windows 7 and Windows Server 2008 R2 have have issues with this update. .

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Here Data, There Data, Everywhere…

Without a doubt, you work hard to protect your corporate data.  It is the lifeblood of your company.  Whether competitive information about your products and services, or personnel and payroll data, a breach can cost your business everything.  And so far you’ve done an effective job of protecting your data.


But nothing stays the same.  We’re continuously forced into paradigm shifts from external factors.  One of today’s biggest challenges is the growth of mobile devices in the workplace.   Exacerbate that problem with your secure (hopefully) corporate WiFi network.  What often results is your highly protected corporate data begins walking out the door inside employees’ smart phones and tablets.


Even if you exclude the possibility of employee-initiated data theft, your corporate data is moving around everywhere.  A lost or stolen device can easily result in a hacker accessing that data.  If configured for mobile network access, that thief may also have access to your network.


Then when things seem complicated enough, in steps BYOD (Bring Your Own Device).  Many businesses are beginning to encourage (or require) their employees to work from their own desktop, laptop or mobile devices.  While a popular way to reduce the cost of business, particularly among sales departments, this practice further complicates the process of protecting your corporate data.


So what is a company to do?  Fortunately, these issues have already been addressed by other companies around the world.  One benefit of being a small-to-medium sized business is being able to learn from larger companies’ investments.  And as those solutions are replicated on a massive scale, the cost of implementation drops dramatically.


BizTek would like to assist you in addressing these potential nightmares.  One of our IT Consultants can meet with you to determine your best course of action.  There are numerous ways to protect your corporate lifeblood and we can help you navigate to the right decisions.  Give us a call today!


Making your technology seem invisible…

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Managing Your Firm’s Password Security

If your organization hasn’t taken a good look at password security lately, you should.  Your corporate data is only as secure as the weakest password.  Anyone that works at a Fortune 1000 company can tell you that the strength of their passwords are managed, along with the frequency of changing them.  This article is designed to provide you with an overview of best practices.


Password Enforcement

Most password policies can be automated using a domain controlled server.  Once established, your policies will be enforced without any human intervention.  BizTek is happy to assist you in this process.


Password Strength

Policies should require a minimum password length (eight characters is typical but may not be appropriate).


Policies should have requirements on what type of password a user can choose, such as:

  • The use of both upper- and lower-case letters (case sensitivity)
  • Inclusion of one or more numerical digits
  • Inclusion of special characters, e.g. @, #, $
  • Prohibition of words found in a dictionary or the user’s personal information
  • Prohibition of passwords that match the format of calendar dates, license plate numbers, telephone numbers, or other common numbers
  • Prohibition of use of the organization name or an abbreviation


Password Duration

Policies can require users to change passwords periodically, e.g. every 90 or 180 days.  Systems that implement such policies should prevent users from picking a password too close to a previous selection.


Unlike computers, human cannot easily delete one memory and replace it with another. Consequently changing a memorized password is very difficult, and most users resort to choosing a password that is easy to guess.


If choosing between the two, requiring a very strong password and not requiring that it be changed regularly is often better. However, this approach does have a major drawback: if an unauthorized person acquires a password and uses it without being detected, that person may have unauthorized access to your network for an indefinite period of time.


Common Password Practice

Password policies often include advice on proper password management such as:

  • Never share a computer account
  • Never use the same password for more than one account
  • Never tell a password to anyone, including people who claim to be from customer service or security
  • Never write down a password
  • Never communicate a password by telephone, e-mail, text or instant messaging
  • Always log off before leaving a computer unattended
  • Change passwords whenever there is suspicion that they may have been compromised
  • Operating system password and application passwords should be different
  • Passwords should be alpha-numeric and include a symbol


Password Generation

Strategies can be utilized for passwords that can be easily remembered, while meeting the strength requirements.  Symbols and numbers can be replaced for letters in memorable words, e.g. Gun$m0ke, An!ma1Hou$3.  Or phrases can be utilized, i.e. “A penny saved is a penny earned” = Apsiape.  And combinations of both, i.e. Ap$!ap3.

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Managing Personal Passwords

Password Management Tools

Today there are a growing number of password management tools that can manage the myriad of passwords that you have to keep up with.  Many are free, some with premium versions available, and all are doing more and more the same things.  Frequently you can even import passwords from one tool to another.  Having been around for years, they are proving themselves to be secure and easy to use.


Some of the most popular password managers:

  • LastPass
  • Dashlane
  • RoboForm
  • PasswordBox


Typical features

Password Generation – Based on your settings, the password manager will randomly create and retain a strong password for new sites; options may include number of characters, symbols, numbers, upper and lower case.

Password Vaulting – Your passwords are maintained securely and automatically available (& inputted) when you return to the site.  Your access to the vault is protected by one single master password.  Obviously, this master password must be one that you can remember, and one that is difficult to crack.

Biometric Access – Some password managers will allow, or (optionally) require, fingerprint based authentication.

Browser Agnostic – Most password managers can be used with almost any browsers.  So you can switch from Internet Explorer to Google Chrome to Firefox.  Some even support Opera and Safari.

Form Filling – Rather than constantly inputting your name, address, company name, email address, your password manager can insert this information for you.  You can even set up your credit card information and checking accounts to eliminate the hassle of ordering online.

Portability – Some password managers will synch your information between multiple devices, all requiring the same master password.  This is helpful when going from desktop to tablet PC to smart phone.

Password Strength Monitoring – Many of the password managers will automatically inform you when you have passwords that are too weak.


If you are not currently using a password manager, you probably resort to writing down each of your passwords, or using the same password over and over.  Obviously, either of these methods is what the hackers are looking for.  Crack one password and they can take over your digital life.

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Still Using Windows XP?

Some of our clients continue to use the Windows XP operating system, in spite of the fact that Microsoft ceased supporting this OS last April.  That means no more updates and security patches.  It is hard to believe that this OS has been around for 13 years… a venerable dinosaur by technology standards.  Still, 24% of all PC users are refusing to give up XP (“from these cold, dead hands…”).  Some have even asked Microsoft to develop an XP2, but they have no reason to go backwards.  They are busy rolling out Windows 9 in early October, which is the third OS delivered since XP.

So what’s so wrong about sticking with XP?
First, there are the security concerns.  Traditionally, hackers have taken advantage of the “end of life” support of operating systems.  They recognize that if they identify any weaknesses in XP’s armor, they can plunder at will without fear of Microsoft coming to the rescue.   And given their target market is currently 24% of all PC users, there’s much to be gained.

Second, XP’s initial replacement has been around since October 2009.  So any XP machines currently running are a minimum of 5 years old.  And up to 13 years old.  Most IT professionals recommend businesses refresh their PCs every 3 to 4 years.  This not only maintains current technology, but avoids the expense and frustration as PCs bogging down from bloated hard-drives and aging parts.  If you are running any XP machines, you have certainly gotten your money’s worth.

Finally, as mentioned earlier, Microsoft is not going to return to the XP operating system.  The good news is that Windows 9 will bring back the beloved Start menu.  They will continue to add features that enable a user to switch seamlessly between their desktop and mobile devices.  They will be introducing Cortana to the desktop (Microsoft’s version of Siri).  All this is to say that, like it or not, your choices going forward are to leave behind XP, in favor of the newer Windows, Apple or Android operating systems.  It is just a matter of how long you hold out, and the longer you do, the more difficult it will be to make that conversion.

As someone that recently converted from Windows 7 to 8, I can tell you that while it takes some getting used to, the change wasn’t traumatic at all.  But moving from XP to Windows 9 would most likely be.

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6 Password Tips to Protect Against Business and Identity Theft

Ah, those pesky passwords. If you work in the corporate world or in an office, you have one for your PC/Network and, unless there is a password synchronization application that combines them, you probably have more than one for other applications. Add those to the ones that you have for your home Internet, your banking and other websites that require passwords, and before you know it you have a nightmare on your hands in trying to manage them. How easy a target are you for business and identity theft?

Part of the frustration has to do with the different requirements for password formatting. Some systems only require four characters, some require eight. Some need a combination of alpha and numeric characters and others do the same with the addition of a few capital letters thrown in for extra security. It can be positively maddening.

The worst thing you can do with your passwords is to place them in a text document which can be accessed on the hard drive of your computer. Your files are vulnerable to business and identity theft- even if you think they are not. If someone is intent on finding them, they can. Even if you place them into a password protected document, those can be cracked, too.

Writing them down has its own vulnerabilities, too, and there are varying opinions on this practice. If you do write them down on a piece of paper, put the document in a locked location whether it is in your home or at work.

Here are 6 tips on how to handle your passwords to protect against business and identity theft:

1. Make them complex. People who use easy to remember or short passwords are inviting disaster. Use a little imagination and pick a password that is very difficult to attach to your life. Stay away from birth dates, phone numbers, house numbers, or any other number that is associated with your life.

2. Keep passwords unique. When you change your passwords, make them unique from each other. Do not use the same password on all of your sites. If you do, then you are open to having every site that you have a password to being vulnerable to hackers to log on and steal your identity, money or destroy your reputation.

3. Be obscure. Use a combination of letters, numbers, capital letters and special characters if possible. The more you do this, the more secure your passwords will become. Create an alphanumeric version of a term you can remember. Using this technique the word “Spaceship” becomes “Sp@ce5h!p”.

4. Change regularly. This is the singular tip that can save you if you do not heed any of the other tips. How often should you change your password? How secure do you want to be? The frequency with which you change your password will determine how secure you are from becoming a victim. The more often you change it, the better you are. The longer you leave it the same, the more vulnerable you become. Three months is a good cycle for a password, but certainly if you fear for the security of your identity, then a monthly change is not out of the question.

5. Password-protect your PC. Be sure to give your PC a password on power-up. This will help protect your files unrestricted access to your PC.

6. Password-protect your wireless home network. If you have a wireless home network, be sure to password protect it as well. Use the same principles above in order to secure your wireless network. This will prevent others from accessing your connection and using it maliciously to hack the personal or business PCs and laptops you and your family use at home.

Finally, there are password programs that can help with this important task, but the best advice is to start with the tips above right away. Password software can be useful as an organizational tool, but it is no match for using sound methods to manage and make your passwords difficult to crack.

Click here to learn how BizTek Connection, Inc. can help protect you against business and identity theft with our Network Security Services for your business in Little Rock, AR and surrounding cities.

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